CUSTOMER SERVICE
REUSABLE COOLING POWER. MADE IN THE USA.
At Verne Solutions, customer service is not handled by a traditional call center.
Our customers work directly with the owner of Verne Solutions, who personally brings extensive technical knowledge of our Industrial Coolers, Ice Packs and cold chain applications to every project.
From the initial evaluation, he works side by side with each customer to understand their operation, temperature requirements, routes, product characteristics and existing distribution process.
The objective is simple: identify the equipment and configuration that best fits each individual operation.
MORE THAN CUSTOMER SERVICE. A TECHNICAL PARTNERSHIP.
Every business is different, and there is no single configuration that works for every cold chain operation.
That is why Verne takes a hands on approach, working closely with each customer from the initial evaluation through implementation and ongoing operation.
CONSULTING
Understanding Your Operation
We evaluate your products, routes, temperature requirements and existing distribution process before recommending a solution.
CUSTOM CONFIGURATION
The Right Equipment for Your Needs
We help determine the appropriate combination of Industrial Coolers, Ice Packs, racks and accessories based on the specific requirements of your operation.
TRAINING & IMPLEMENTATION
Helping Your Team Get It Right
We provide practical guidance to help your team properly integrate the Verne system into its daily workflow, including loading procedures and Ice Pack rotation.
ONGOING TECHNICAL SUPPORT
Direct Expertise When You Need It
As your operation evolves, Verne remains available to help with technical questions, configuration adjustments, additional equipment and new cold chain requirements.
OWNER LED CUSTOMER SUPPORT
From the first evaluation to implementation and ongoing support, Verne customers work directly with experienced technical leadership.
REAL PEOPLE. REAL SUPPORT.
When you contact Verne Solutions, you connect with people who understand our products and cold chain applications.
When technical guidance is required, you have access to someone who knows the technology, understands the application and has been involved in developing the solution for your operation.
We believe strong customer relationships are built through accessibility, technical knowledge and long term support.
DIRECT ACCESS. TECHNICAL KNOWLEDGE. PERSONAL SUPPORT.
Whether you need to evaluate a new route, modify an existing configuration, expand your system or simply have a technical question, Verne Solutions remains accessible to its customers.
The relationship does not end when the equipment is delivered.
It is part of the Verne Solutions experience.
LET’S DESIGN THE RIGHT SOLUTION TOGETHER.
From the first evaluation to daily operation, Verne Solutions works alongside its customers
to identify and maintain the cold chain solution that best fits their business.